Frequently Asked Questions

Is it possible to create jewelry according to your own design?

Yes, we will be more than happy to make personalized jewelry. Together with the client, we will create a design and make it from the highest-quality materials available in our studio. Personalized designs are made of 14 or 18-carat gold in classic yellow, pink or white. A wide range of natural diamonds is also available for the customer to choose from.

What is the time to process the order?

Orders placed before 11:00 are shipped to the customer on the same day. We process personalized or custom-made orders within 10 business days. To find out the exact shipping date of your special order, please contact us by e-mail: contact@solitaire-jewels.com

Is there a loyalty card?

Yes, we run a loyalty card program. The card entitles you to a 5% discount on purchases over PLN 600. You can read about the conditions for obtaining the card in the regulations

Do you offer jewelry service?

Yes, all our products have a 2-year jewelry service warranty. After the warranty expires, we service the jewelry after consulting with the customer. Our team will always advise you and restore the shine of your jewelry.

Can I change the size?

Yes, it is possible to change the size of the purchased product within 14 days of purchase. If you need to extend the deadline or help with selecting the right size, our team is at your full disposal.

Is it possible to add engraving?

Yes, we will be happy to personalize your product and enrich it with an engraving. Please provide information about engraving in the order comment.

Can I return the goods?

Yes, you can return your order within 14 days of receiving your order. Remember to keep the receipt/invoice for your order and return the products with the packaging intact and with the tag.

What are the delivery options?

All orders are shipped via DHL courier or Inpost parcel lockers. Orders can also be collected in person at our boutique at ul. Koszykowa 20 in Warsaw.